Work Transformation (Wo) of DaWoGoMo (2/2)

Task-Technology Fit Theory: Outcome of Digital Transformation depends on degree of fit or alignment between the digital technology and the tasks that are being performed. Two Key Components of Work Transformation that need to be considered are Work Constitution and Work Rhythm

Work Constitution

Model 1: Thompson's task inter-dependencies idea: Tasks can be categorized as pooled, sequential, or reciprocal based on the level of interdependence.

• Pooled: tasks are performed independently, and the outputs are often combined to achieve the outcome of the entire task.

• Sequential: output of one task is required for the next task to begin. There is a linear relationship of some type, where one task is a predecessor to the other task.

• Reciprocal: tasks are mutually dependent on each other, meaning that the output of one task is required for the other task to begin or progress. It involves a back-and-forth relationship between tasks.

Model 2: Work design models, such as the job characteristic model, help us understand the nature of a job by considering factors like skill variety, task identity, task significance, autonomy, and feedback.

Work Constitution is transformed due to a) emergence of new work forms (outsourcing, remote work) b) data driven decision making c) collaboration required in work d) automation and so on. Transforming work constitution involves rethinking and redesigning the activities, processes, and tasks involved in work to achieve greater performance and effectiveness for organizations. Design Thinking is required while building solutions for such transformation.

Work Rhythm

Work rhythm refers to the patterns and rhythms of work activities in an organization. For e.g. organizations pushing majority of sales to end of the quarter, daily scrum in agile etc

Digital transformation transforms the rhythms or the feelings and emotions that any person

feels when digital technologies are brought in. Consider how employees currently feel about their work and explore ways to improve their experience and productivity. Transformation of work rhythms can lead to reduced anxiety /stress, better job satisfaction, improved work-life balance and increased collaboration + Communication.

Note: This is my notes from the course Advanced Digital Transformation