Digital Architecture (Da) of DaWoGoMo

Digital Architecture initially came about as a complex and large system that form the backbone of organization. Examples of such systems are: SABRE reservation system (American Airlines), ERP (SAP), CRM (Salesforce, Hubspot, Zoho).

It is important to view organizations as information processing machines. Organizations receive information from their environment, process it, and then disseminate or enact the information back out. For e.g. OYO has to process in real-time inventory available, booking and cancellations, pricing and so on. When we consider that every organization is a computational system, digital infrastructure plays and important role in data collection, data storage, retrieval, processing and analysis & enabling real-time monitoring / feedback. Both digital architecture and organization have a common goal of processing information.

There are different views of Digital Architecture. Most common view divides digital architecture into four buckets:

• Transactional - Transact digitally with partners, customers and others

• Informational - Provide detailed information and enhance control

• Strategic - Help reflect and plan

• Infrastructural - form the technical foundations

Did you know? | Analyst firm Gartner estimates that 55% to 75% of all ERP projects fail

to meet their objectives | Top 10 ERP Challenges: Deloitte

There are multiple areas of transformation to consider while transforming Architectural vigor.

1. One of them is cybersecurity. There are multiple security features like Multi-factor authentication, Security Information and Event Management (SIEM) and threat intelligence. In terms of architecture, Cloud architecture offer opportunities for organizations to enhance their digital architecture. There are different types of cloud services, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Cloud architectures provide flexibility, scalability, and reliability, allowing organizations to focus on their core business while leaving the management of the digital infrastructure to cloud service providers.

   
   

2. Customer-Centricity: organizations should leverage advancements in digital technology and data science to create customer-friendly digital architectures. Examples of such initiatives are DBS Bank transforming architecture, analyzing with data science the calls they were receiving, to reduce customer calls and improve customer interactions and Digital Public Infrastructure like DigiLocker and eNAM. Firms like ZeroDha use this DPI to provide services. (Read Nithin Kamath's shout-out to digitisation)

   
   

3. Architectural Environment Synergy: how the structure of a digital architecture fits into its external environment. The external environment includes potential customers, governments or regulators, fans, and other contributors or potential employees. One approach to enhancing environment synergy is through open innovation. Examples of Open Innovation are Android, Wikipedia, Firefox, Linux. Private Organizations like Unileve, GE, P&G and Lego have developed Innovation Portals (based on Design Thinking), which helps them develop new produts.

PS: This is my notes from Advanced Digital Transformation Course of IIMA